What to expect at Olton Health and Performance

We know that new places and new experiences can be a bit much.

If you’ve never used a private healthcare service before, or if this is your first time visiting with us, then hopefully you’ll find this page useful.

Jump to: Finding us and parking / Arrival and checking-in / Treatment and following up / Payments, receipts, invoices and insurance claims / Reviews and feedback

Arrival and checking-in

Our clinic is attached to a residential property – the access is at the left-hand side of the building. Please don’t go to the front door! There is step-free guard-rail access to our waiting area with only one small step over the door frame; if you have any questions around accessibility please get in touch before your visit.

Please aim to arrive a few minutes before your appointment time; our waiting area has a selection of books and leaflets to keep you occupied, however we do try to run to time as closely as possible so you shouldn’t be kept waiting! There is an accessible toilet in the waiting area.

When you arrive, please check in using the iPad attached to the wall – if this is your first visit and you haven’t completed our intake form then you will be prompted to do so at this time. If you do need to do this it may be worth arriving a few minutes earlier so that this doesn’t reduce the time available during your appointment.

Treatment and following up

At an initial consultation, we’ll spend some time taking a careful case history – we’ll ask you about the symptoms you are experiencing, how it affects your activities and lifestyle, as well as some questions your general health. We’ll perform a physical examination – this is likely to involve asking you to perform some movements and (with your permission) touching and moving areas of the body related to the problem. Once we’ve reached a diagnosis, we’ll discuss with you what’s causing the pain and some treatment options. We’ll then continue with some treatment, and finish with some general advice and perhaps one or two exercises for you to do at home if appropriate.

We may ask you to remove some clothing, but if you are uncomfortable undressing to your underwear then we can always arrange an alternative. You may, for example, wish to bring shorts with you (and a sports bra for women), or gowns and towels can be provided on request. In some cases we are even able to treat patients fully clothed, although this may limit which techniques we are able to use.

At the initial consultation, we will discuss the course of treatment, and how many sessions you are likely to need. This usually involves a combination of osteopathic treatment, home exercises and self-care advice. Many patients need fewer than 3-4 treatments; and we pride ourselves on keeping this number to a minimum.

While some of our patients do like to return for more frequent treatments or sports massages, we try to ensure this is because you want to, and not because you need to!

Payments, receipts, invoices and insurance claims

All appointments are payable upon completion, unless agreed otherwise in advance. We accept all major credit and debit cards, as well as cash payments. We do not accept cheques. Please be aware that we do reserve the right to charge for non-attendance or same-day cancellations, which are levied at 100% and 60% of the appointment value respectively. We offer a 10% discount to Blue Light Card holders – please ensure you have your card to hand when claiming your discount.

All our invoices and receipts are issued electronically by email; please ask your practitioner for this at the time of your appointment, or get in touch with us if you need to obtain copies afterwards.

All our practitioners are registered with their relevant regulating bodies, so we’re able to work with most medical and workplace insurance companies; we currently do this on a pay-and-reclaim basis, so it is important to ensure that the treatment we recommend is covered by your provider before committing to further treatment.